Walter Reed Base Guide

Other services include Army Family Team Building, Army Family Action Plan, and Installation Volunteer Coordinator. The ACS Volunteer Program encourages individuals to contribute their own unique resources to help the agency carry out its overall mission.

Army Emergency Relief

Army Emergency Relief provides financial assistance for active-duty military members and their dependent family members; retirees and their dependent family members; and U.S. Army Reserve Soldiers and National Guard Soldiers on continuous active duty for more than 30 days and their Family members.

AER offers assistance during verifiable emergencies for food, rent, loss of funds, essential car repairs, medical or dental expenses, required emergency travel, funeral expenses, utility payments and other household emergencies.

AER also provides undergraduate-level scholarships to children of Soldiers, based on financial need. Further information on scholarship programs is available from AER Headquarters at www.aerhq.org. Army Emergency Relief is in the Army Community Service Center, Doss Memorial Hall (Bldg. 17), lower level. It’s open Monday through Friday from 8 a.m. to 4 p.m. The telephone number is (202) 782-4383 or 3415.

American Red Cross

The American Red Cross provides emergency assistance for active-duty service members and their families. This assistance includes a worldwide emergency communications network, counseling, and referral service including emergency financial assistance.

The Red Cross and its volunteers also assist hospital staff, patients and families in many areas of the medical center. Youth programs, health and safety, and disaster relief training are examples of other vital services.

The Red Cross office is on the thirdh floor of Heaton Pavilion, Bldg. 2, Room 3E05. It’s open Monday through Friday from 8 a.m. to 4 p.m. The telephone number is (202) 782-6362. After hours, call toll-free (877) 272-7337. For health- and safety-service classes, call (703) 584-8431

Child and Youth Services

Walter Reed Child & Youth Services provides full-day, part-day, and hourly care in a developmental setting for children from 6 weeks through 12 years old. Children from 6 weeks through 4 years receive care in the Child Development Center, Bldg. 169, at Forest Glen near the post exchange andcommissary. Children in first grade through fifth grade receive care at School Age Services, Bldg. 130, in the Glen Haven Housing Area.

For enrollment information phone (202) 782-0565.

Civilian Personnel Advisory Center

The Civilian Personnel Advisory Center is on the second floor of Delano Hall, Bldg. 11. Applicants and current Federal employees seeking employment with the Army or Walter Reed Army Medical Center should visit the World Wide Web site, www.cpol.army.mil.

For inquiries about personnel matters at Walter Reed, call (202) 782-4660.

Defense Military Pay Office National Capital Region Walter Reed Satellite Office

The Defense Military Pay Office-National Capital Region Walter Reed Satellite Office provides continuous military pay support for Soldiers assigned or attached to Walter Reed, including Operation Iraqi Freedom and Operation Enduring Freedom Soldiers, their families, and non-medical attendees.

The office supports the Walter Reed installation through in- and outprocessing, permanent change of station travel, pay inquires, transition and retirement, casual payments to OIF and OEF soldiers, invitational travel order payments to family members, and temporary duty support to medical patients and non-medical attendants.

The Finance Office is in Delano Hall, Bldg. 11, Room G-94. Phone (202) 782-7285 or DSN 662-7285.

Equal EmploymentOpportunity Office

The Walter Reed Army Medical Center (WRAMC) Equal Employment Opportunity Office (EEO) oversees and monitors compliance of EEO and Affirmative Employment policies, practices, and procedures that affect all civilian employees and applicants for employment at WRAMC (to include all assigned tenants). Our mission is to ensure all employees, stakeholders and applicants have access to equal opportunities to engage in fair competition for employment opportunities and other EEO programs administered by WRAMC. EEO administers a customer focused program that prevents and eliminates discrimination, ensuring fair competition regardless of race, age, sex, color, religion, national origin, physical⁄mental disability, or reprisal. Branches of the EEO office include the Complaints Processing Program (which includes Alternative Dispute Resolution), Training and Diversity, Special Emphasis Programs, and Compliance and Data Review.

The EEO office is on the second floor of (old hospital),Bldg. 1 in Room B-220. Phone (202) 782-3343.

Equal Opportunity Office

The Equal Opportunity program formulates, directs, and sustains a comprehensive effort to maximize human potential to ensure fair treatment for military personnel, family members, and Army civilians without regard to race, color, gender, religion or national origin, and to provide an environment free of unlawful discrimination and offensive behavior.

The Equal Opportunity Office is in (old hospital), Bldg. 1, Room A-224. Phone (202) 782-7381 or 5080.

Executive Services Summary

Executive Services located in Heaton Pavilion, Bldg 2,3rd Flr. is a full service Directorate aimed at providing Command-level support for all Distinguished Visitors our primary mission is to raise the awareness of Walter Reed’s core mission—Warrior Care. Through our professional staff, we ensure each visit to WRAMC reinforces our commitment to World-Class healthcare to our military family. From managing the healthcare needs of senior leadership to organizing events for the Warriors in Transition, this five-section Department specializes in coordination, planning, and executing events that include Distinguished Visitors from the President of the United States to General Officers, to members of Congress, and civic groups who want to thank the Soldier, the Sailor, the Airmen, and the Marine for their service. The Directorate includes Executive Health, Protocol, STRATCOM, Visitor’s Bureau, and Special Events.

Executive Services is a full service Directorate aimed at providing Command-level support for all Distinguished Visitors. Our primary mission is to raise the awareness of Walter Reed’s core mission—Warrior Care. Through our professional staff, we ensure each visit to WRAMC reinforces our commitment to World-Class healthcare to our military family. From managing the healthcare needs of senior leadership to organizing events for the Warriors in Transition, this five-section Department specializes in coordination, planning, and executing events that include Distinguished Visitors from the President of the United States to General Officers, to members of Congress, and civic groups who want to thank the Soldier, the Sailor, the Airmen, and the Marine for their service. The Directorate includes Executive Health, Protocol, STRATCOM, Visitor’s Bureau, and Special Events.

Inspector General

The Inspector General’s Office serves the North Atlantic Regional Medical Command, the Walter Reed Health Care System, and the Walter Reed installation, except the Walter Reed Army Institute for Research, which receives support from the Fort Detrick inspector general. The IG provides area support to commanders, civilians, Soldiers, and families by providing or conducting:

No appointment is necessary during regular office hours, Monday through Friday from 7:45 a.m. to 4:15 p.m. Call (202) 782-3529 for more information. The IG office is on the first floor of (old hospital) Bldg. 1, Room E-102, next to the Pentagon Federal Credit Union.

Legal Services

The Office of the Center Judge Advocate provides legal advice and services to the commander and staff of Walter Reed Army Medical Center and all subordinate, assigned, attached, or tenant organizations. Specific areas of legal responsibility include military justice, administrative law, medical and other claims, health law, environmental law, acquisition law, legal assistance, labor law and Soldier representation at the Physical Evaluation Board. Open Monday through Friday from 7:45 a.m. to 4:30 p.m. Phone (202) 782-5810.

Claims: For information or assistance with household claims, call the Claims Office at (202) 782-1683 or 1684, or visit the old hospital Bldg. 1, Room D-201. It’s open Monday through Friday from 8 a.m. to 4 p.m.

Legal Assistance: Powers of attorney and notarizations are available without an appointment in Bldg. 1, Room D-201. It’s open Monday through Friday from 8 a.m. to 4 p.m.

For help with legal problems such as domestic relations, leases, taxation, residency, or will preparation, call the Legal Assistance Office at (202) 781-1550 for an appointment or referral.

Center Judge Advocate staff members make ward visits to immobile patients who need emergency wills or powers of attorney. Information and forms for living wills and durable power of attorney for health care are available from ward nurses or the Admissions Office.

Soldier’s Legal Counsel: They advise and represent Soldiers who request a formal review of the results of their informal Physical Evaluation Board. Phone (202) 782-1677.

Soldier Family Assistance Center (SFAC)

The SFAC is a team consisting of Soldiers and Department of Army civilian employees, who provide compassionate, coordinated services to Wounded Warriors and their Family Members. SFAC staff members coordinate resources and services as points of contact for families while they are at WRAMC, providing them with a variety of support throughout their stay.

The following services are provided by the Soldier Family Assistance Center, directly to WTs and their families,

Ž Note that SFAC services and assistance is not limited to the services listed above. It directly provides these, but it is also a clearing house and referral source for a wide spectrum of additional information and services that can be of significant benefit to WTs and their families.

The SFAC is in Heaton Pavilion, Bldg. 2. It’s open Monday through Friday from 7 a.m. to 7 p.m.; Saturday, Sunday and holidays from 9 a.m. to 4 p.m.

Military Personnel Division

The Military Personnel Division is on the lower level and first floor of Delano Hall, Bldg. 11. It provides installation-level personnel services to more than 4,000 service members assigned to Walter Reed Army Medical Center, the Armed Forces Institute of Pathology, Walter Reed Army Institute of Research and several other tenant units in the Washington, D.C. area.

There are five branches in the MPD: Strength Management, Personnel Service and Operations, Personnel Processing and Personnel Automation. They provide Soldier support in such areas as reclassifications, assignments, promotions, in- and out-processing, transitioning from the Army, evaluations, orders, military personnel records management, awards, identification cards and Defense Enrollment Eligibility Reporting Services (DEERS) processing.

Call (202) 782-4812 or 4862 Monday through Friday from 8 a.m. to 4 p.m. (closed Wednesday afternoon), or fax your request to (202) 782-6384.

Patient Representative Office

The Patient Representative Office is the liaison between patients, their families, and the medical center staff. Its primary goal is to work out problems and concerns at the lowest possible level while protecting the rights of patients and maintaining their privacy and dignity. The office is also a source of information for patients and their family members.

Through the Patient Representative Office, patients and family members can voice concerns and exchange ideas and opinions. It also gives patients and family members the opportunity to compliment the staff and offer suggestions. The office is in Heaton Pavilion, Bldg. 2, Room 3B01. Open Monday through Friday from 7:45 a.m. to 4:30 p.m. Phone (202) 782-6866.

Public Affairs Office

The Public Affairs Office advises the commander and staff on all aspects of public and command information and community relations at Walter Reed. The office is in the old hospital, Bldg. 1 , Room C-110; phone (202) 782-7177.

The Public Affairs Office is the sole Walter Reed activity responsible for distributing internal and external information about the medical center. The PAO is the official spokesperson for the center and its command-affiliated units.

The Stripe, Walter Reed’s newspaper, is published every Friday except during the Christmas and New Year’s holidays. The deadline for submitting news items, photographs and announcements of interest to staff and patients is noon on Monday before the Friday of publication. For more information, call the Stripe office at (202) 782-7420.

The Community Relations Officer serves as liaison between the commander and the local community, and works with community leaders to resolve concerns about the WRAMC campus; prepares written remarks for command group public speaking engagements; reviews medical manuscripts, case reports, presentations and abstracts prior to release to the public; and coordinates requests for WRAMC staff to speak at public events.

WRAMC History Office Mission Statement

The mission of the Walter Reed Army Medical Center History Office and Archives is to identify, collect, catalog, and preserve the rich history of Walter Reed for present and future research and education. In addition, the History Office shares the 100-year legacy of Walter Reed with the public through educational outreach initiatives and historical products. As the hospital prepares to move to Bethesda in 2011, it is important to have a documentary record of the many past achievements and special events that have taken place at Walter Reed since itfirst opened in 1909. the History Office and Archives will continue to maintain the institutional memory of WRAMC andWRNMMC for generations to come.

Reenlistment

The North Atlantic Regional Medical Command senior career counselor is in Bldg. 1 (old hospital), Room 106-C. Names of reenlistment NCOs and officers for individual units are posted on company bulletin boards. For more information, call the career counselor at (202) 782-8474.

Travel

Carlson Wagonlit Travel is in (Delano Hall), Bldg. 11, Room 1-97, as part of the Transportation Division offices.

Carlson provides a full range of schedules, reservations and ticketing for worldwide travel, plus car rental services and hotel reservations for official and emergency leave travel only. Phone (202) 882-0303.

Veterinary Clinic

The Walter Reed Veterinary Treatment Facility is available for the care of privately owned animals belonging to active-duty service members, retirees and those authorized for medical care under the Defense Enrollment Eligibility Reporting System. The facility at Forest Glen and offers care by appointment only. Limited services are also available at Fort Detrick.

Care includes immunizations, health certificates, treatment of zoonotic (transmissible to humans) conditions, and limited sick-call appointments. No hospitalization or boarding facilities are available. Call (301) 295-7643 for information and appointments.

Educational Services

The Education Services Division is located on the third floor of Bldg. 11 (Delano Hall). The Education Center includes: education counselors, testing section, computer laboratory, college representatives, and classroom facilities. Digital training facilities for military and civilian training are on the ground floor of Bldg. 1 (old hospital) in Wing D.

Hours of Operation

Counseling Support is available Mon, Tue, Wed and Fri from 7 a.m. to 4 p.m. and Thursday from 10 a.m. to 4 p.m. Testing Support is available Monday, Tuesday, Wednesday and Friday from 7:30 a.m. to 3:30 p.m. and Thursday from 10:30 a.m. to 3:30 p.m. The computer lab is open Monday through Friday from 7 a.m. to 6 p.m. The Digital Training Facilities is open Monday through Friday from 8 a.m. to 4 p.m.

Counseling and Tuition Assistance

Army Education Counselor’s primary mission is to advise and counsel Soldiers on their educational goals. They are trained to determine cost-effectiveness considering the availability of Tuition Assistance (TA) funds and course options such as on-post, local schools, eArmyU, and Distance Learning (DL) courses. Education Counselors review Soldiers’ previous academic history to determine a successful education course of action. Counselors can also provide support with transcript evaluations, Federal Financial Aid and GI Bill benefits. Tuition Assistance is available 24⁄7 at www.GoArmyEd.com

Testing

A Defense Activity for Non-Traditional Education Support (DANTES) and Army Personnel Testing section is available to service members and eligible civilians. Testing is administered on an appointment basis. The Credit-by-Examination program includes College Level Examination Program General and Subject Examinations, DANTES Subject Standardized Tests and Excelsior Exams. SAT and ACT examinations for undergraduate programs are also available. The Test Examiner also serves as a proctor for examinations for military personnel. Spouses and civilians are also encouraged to use the proctoring services provided. Army Personnel Testing is also available; this includes the Defense Language Proficiency Tests (DLPT), Armed Forces Classification Test (AFCT) and other MOS ⁄ reclassification tests.

Computer Laboratory

A 16-station computer laboratory is available Monday through Friday from 7 a.m. to 6 p.m. for all community members at no cost. The laboratory provides Internet access, many standard software applications and other computer-based training for individual use. Computer specialists are available to help during regular duty hours.

Digital Training Facilities

The Digital Training Facilities (DTF) has 2 classrooms with 16 workstations per room; each room is also equipped with a video conferencing system. The Digital Training Facilities manager provides onsite assistance for the workstations. Providing space availability, the DTF manager can provide support with Army e-Learning courses.

These classrooms can also be reserved and used for training.

Post-Secondary Programs

On post academic representatives provide advice and enrollment assistance for all students. Traditional and non-traditional class settings are available, which leads to licensure, certification, undergraduate and graduate degrees. All institutions are members of the Servicemembers Opportunity Colleges (SOC) and agree to be military-friendly in their policies, procedures and tuition prices.