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Fort Detrick Base Guide
Army Community Services
Army Community Service (ACS) provides service members, retirees, and family members with a centralized source of information, guidance, and assistance in solving personal problems. Many services are located in the Community Support Center, 1520 Freedman Dr., Room 124. ACS is open Monday through Friday from 7:30 a.m. to 5 p.m., and may be reached by calling 301-619-2197. The following services are available: Army Emergency Relief (AER) assists service members, retirees and family members who are experiencing emergency financial situations. The office works with military relief agencies and the American Red Cross to assist military personnel and their family members associated with Fort Detrick. The office is located in the Community Support Center, 1520 Freedman Dr., Rooms 121 and 122, and can be reached at 301-619-3456⁄3455. The Financial Readiness Program offers a wide range of services including the Food Voucher Program, financial planning classes, and individual financial counseling. The office is located in the Community Support Center, 1520 Freedman Dr., Rooms 121 and 122, and can be reached at 301-619-3456⁄3455. Employment Readiness and Transition Program provides comprehensive and coordinated employment and transition services to enhance and plan careers that are compatible with the mobile military lifestyle. Services are available to spouses, service members, civilian personnel, and family members. Services include: Army spouse employment partnership, career counseling, assessments, computer resources, job information and referral, job search workshops, rÈsumÈ class, executive career and transition seminar, spouse career development workshops, English Speakers of Other Languages class, employer forums, and federal job application training. Information on employment, education, and training opportunities as well as individual assistance with resume writing, job interviews, and transition planning are available in our Employment Resource Center. Hours are Monday through Friday from 8 a.m. to 5 p.m. For more information or to register for the programs, access the Fort Detrick website at www.detrick.army.mil and check under “Services,“ or call 301-619-2208⁄6636. The Exceptional Family Member Program (EFMP) assists family members who have various disabilities and ensures they receive the necessary services to meet their basic needs. An exceptional family member is any family member of an active duty or retired Soldier, Army National Guard, or Army Reservist activated beyond 30 days, regardless of age, who has a disability or chronic illness which limits daily functioning or requires special ongoing counseling, training, education, therapy, or treatment, including the need for prescription medications. The program has a limited library of books, booklets, pamphlets, and audio and video tapes available for loan. The program now offers a manual wheelchair from the ACS Lending Closet that can be borrowed for up to 30 days. The program is mandatory for those family members of active duty military that meet the criteria for enrollment. The EFMP manager can attend Individual Education Plan meetings for an enrolled client, to assist with advocacy. The program offers a monthly support group and respite care. Call 301-619-3385 for more information. The Family Advocacy Program is located at 1520 Freedman Dr. in the Community Support Center. The program is responsible for the prevention, intervention, and treatment of families affected by child and spouse abuse. Prevention services include the “First Steps Program“ (services for new parents), individual and classroom parenting education, monthly parent support group, weekly play groups, anger management groups, couples communication classes, stress management classes, respite care, and a lending library. Treatment⁄intervention services include victim advocacy, safety planning, individual, marital, group, and family counseling. For more information about services, call 301-619-2408. To report acts of abuse, call the Provost Marshal’s Office 301-619-7114. The Household Items Exchange Program (HIEP) offers a referral service connecting military families or individuals needing household supplies to someone willing to donate items to a good cause. ACS does not accept the actual HIEP donations as we do not have enough space for the storage of the items. For more information call 301-619-3456. The Food Voucher Program provides temporary emergency food assistance to needy military service members, retirees, and family members. This program supplements and sometimes replaces assistance from Army Emergency Relief. Vouchers can be spent at the Fort Detrick Commissary to purchase food and other items. The ACS Outreach Program enhances readiness and retention by helping Soldiers and families develop a stronger sense of self-reliance and belonging in the military community. Outreach targets those families who have the greatest level of need, but are least likely to seek out and take advantage of services until they have reached a state of crisis. Outreach focuses on three main areas: education and prevention, direct services, and organizing support networks to encourage self-help and cultivate a sense of ownership within the military community. The Army Family Action Plan (AFAP) Program is a grassroots program allowing members from every sector of the military to have a voice in raising concerns to the leadership. Some issues are dealt with at the local level while others are forwarded to higher commands for resolution. The issues are input from the people of the Army to Army leadership. It is a process that lets Soldiers and families say what is working and what is not - and what they think will fix it. The ACS Mobilization and Deployment program prepares Servicemembers and their families for deployment as an essential component of readiness. As the Army deploys units more frequently, families must be prepared to deal with the stress and family decisions during mobilization, deployment, and reunions. Family Readiness Groups (FRGs) are organized to provide mutual support for a unit's family members. The FRG forms the third component of the Army's family support system during deployment. It operates during periods of normal operations, as well, in close coordination with the affiliated unit and, if convenient, with ACS or the Reserve Component Family Program Coordinator's Office. The FRG also serves as an important source of inspiration, training, and support to empower Army families to increase and enhance their self-reliance. The ACS Operation Happy Holidays (OHH) Program is designed to help families during the holiday season by soliciting support from units and organizations to sponsor an OHH family and accepting responsibility for raising money to purchase food, clothing, or gifts. Fundraising efforts may consist of food sales, car washes, or soliciting donations directly from individuals. OHH will only accept and distribute “new“ clothing and gift items to families. Please contact your local charity or the post Thrift Shop to donate used clothing, books, and toys. Army Family Team Building (AFTB) is an official Army training program. AFTB helps to develop ready families and ready Soldiers and contributes to unit and mission readiness. AFTB helps members of the Army family understand the Army environment and lifestyle and provides them with information, knowledge, and skills vital to the readiness of the force. The Army Volunteer Corps (AVC) provides placement opportunities for volunteers based on interest and agency needs. AVC also assists volunteer organizations with recruitment, training, and guidance for volunteer recognition. Volunteers support the mission in a variety of capacities such as: office assistants, FRG leaders, special events, and much more. Volunteers are required to register with the AVC office. Please call 301-619-3171 for more information. The Relocation Readiness and Information, Referral and Follow-up Program supports servicemembers, civilians, and their families who are relocating. The program provides counseling for guiding and planning the member's next move. The following services are available: In⁄Out-processing, Permanent Change of Station Briefing, Sponsorship Briefings, Welcome Packets, Homebuyers' Workshops, Waiting Family Support Group, “Operation Pillowcase,“ “Welcome to the USA,“ Reentry Workshops, English Speakers of Other Languages class, Real Estate Course, and the most current information from our Standard Installation Topic Exchange Service (SITES) Booklets. The Information Referral and Follow-up Program provides materials, resources, and information for Fort Detrick, Frederick, Washington, Franklin, and Adams counties. Call 301-619-6364 for more information. The Lending Closet located in the Community Support Center, 1520 Freedman Dr., provides basic housekeeping items for temporary loan to incoming and outgoing families. Items are borrowed on a first-come, first-served basis. Call 301-619-6364 for more information.
Army Ideas for Excellence
Auto Service Center
Barber Shop
Better Opportunities for Single Servicemembers For more information call the Morale, Welfare, and Recreation BOSS liaison at 301-619-3237.
Car Wash
Chapel
Child Development Center The CDC accepts children six weeks old through kindergarten. Active duty military, Department of Defense (DoD) civilians, and DoD contractors are eligible to use this program. Non DoD employees and contractors are welcome at a higher rate scale when space is available. The CDC enhances the social, emotional, creative, cognitive, and physical development of children. The teachers have developed an atmosphere of comfort and learning to make children’s time away from home happy and secure. Programs at the CDC include full-day care for infants, toddlers, and preschoolers as well as a before- and after- school program for kindergarten students. A part-day preschool program for children, three -to -five-years old, is also available for children who are not enrolled in a kindergarten program. Please call a central enrollment representative at 301-619-7100 for more information.
Family Child Care Program
Civilian Personnel Advisory Center The office is open Monday through Friday from 8 a.m. to 4:30 p.m., and can be reached by telephone at 301-619-2247. Job postings are listed on the Web sites: http:⁄⁄cpol.army.mil or www.usajobs.opm.gov
Customer Service
Customer satisfaction is one of the major elements that contributed to Fort Detrick being honored as an Army Community of Excellence. The Customer Service Program is managed by the Installation Customer Service Coordinator. The Customer Service Representatives and Customer Service Coordinator:
The main component of the ICE system is the comment card. A comment card is a tool for collecting customer feedback. Comment cards in ICE are electronic and are accessed and submitted through the Internet. ICE Kiosks are located at several convenient locations on the installation. ICE comment cards are used to rate services on Fort Detrick. The ICE System allows you to communicate directly with all Service Providers on the installation by submitting an on-line comment card. There are also hard copy comment cards and boxes located throughout the installation. Customers are free to call our customer service representatives for any customer concerns. A dedicated 1-800 number has been created for your convenience.
Customer Service Line: 1-800-256-7621
Defense Commissary Agency Special orders are encouraged from all departments. Meat and produce not normally stocked may be special ordered. This requires at least 24-hours advance notice. It includes products like extra thick-cut steaks, produce baskets, andparty trays. The commissary has checkout stands that handle credit cards, debit cards, food stamps and Women, Infant and Children, or WIC, transactions. The commissary also provides best value items, indicated by special signs throughout the store featuring nationalproducts at lower prices. The commissary is easily accessible by anyone withspecial needs. The staff at the Fort Detrick Commissary looks forward to making your shopping experience the best ever. Hours of operation are Tuesday and Thursday 10 a.m. to 7 p.m., Wednesday and Friday 10 a.m. to 6 p.m., Saturday 9 a.m. to 5 p.m., and closed Sunday and Monday. The best shopping hours are from 1 to 3 p.m. Tuesday through Friday. A new commissary is scheduled to be constructed and open for business in 2008. The contract for this project was awarded on September 13, 2006 to Nelson Refrigeration. The facility will provide an administrative area, produce department, meat department, dairy department, frozen food area, deli⁄bakery, and an overall sales area nearly twice the size of the current store, operational support areas, and staging ⁄ receiving spaces based on current DeCA design standards. Force Protection measures and accommodations for the physically challenged have been applied to the design of the facility. The new DeCA Image DÈcor package has been implemented throughout the interior of the store. The overall design solution of the store is consistent with local architecture within the Installation. The proposed size of this commissary store is approximately 34,000 square feet. The commissary can be reached by telephone at 301-619-2990.
Dental Clinic Clinic hours are Monday through Friday from 7:20 a.m. to 4:20 p.m. To make appointments, call 301-619-7675. After duty hours dental care (severe emergency) for active duty may be obtained by reporting to Frederick Memorial Hospital, 400 West 7th Street, Frederick, Md. Alternate military facilities are located at Walter Reed Army Medical Center, Washington, D.C.
Financial Services BB&T has an ATM on post in the PX parking lot at 1405 Porter Street. EATERIES
National Cancer Institute CafÈ
CafÈ Too!
SportsFunatic
Training and Education Services include:
The Equal Employment Opportunity Office assists the commands of the U.S. Army Medical Research and Materiel Command, U.S. Army Garrison, Fort Detrick organizations, and the Raven Rock Mountain Complex in their commitment to equal employment opportunity through implementation of strong equal employment opportunity and affirmative employment programs without regard to race, religion, color, sex, national origin, age, or physical or mental handicap. This policy mandates equal employment opportunity for all persons and prohibits discrimination in all aspects of personnel, policies, practices, and operations and in all working conditions and relationships with employees and applicants for employment. The office is responsible for processing discrimination complaints, managing the Special Emphasis Programs Committee, which includes the Federal Women’s Program, the Black Employment Program, Asian American⁄Pacific Islander Employment Program, American Indian⁄Alaska Native Employment Program, Hispanic Employment Program, and the Individuals with Disabilities Program. It provides Prevention of Sexual Harassment, Equal Employment Opportunity, Complaints Processing, No Fear Act, Special Emphasis Program Manager and Consideration of Others training. The EEO office is located at 1520 Freedman Dr., Room 209, and is open Monday through Friday from 8 a.m. to 4:30 p.m. The office can be reached by calling 301-619-2224. The Employee Assistance Program (EAP) is a confidential program designed to help resolve personal problems. The Employee Assistance Program Coordinator can offer information, consultation and brief solution-oriented counseling services. These EAP services are free of charge to all Department of Army employees and their immediate family⁄household members.
Equal Opportunity Office Some of the services provided include: comprehensive cultural awareness and human relations education and training guidance; advice on matters seen as possible acts of discrimination; formal and informal complaint handling and resolution; coordination of ethnic observances; staff assistance and assessment visits; and collection and analysis of demographic data and conduction of focus groups, such as Consideration of Others sessions. The Fort Detrick community is serviced by equal opportunity offices located at 1520 Freedman Dr. and 1435 Porter St. Each office is managed by an Equal Opportunity Advisor who is responsible for the management and control of the program. Personnel requiring assistance may contact the following Equal Opportunity Advisor offices at U.S. Army Medical Research and Materiel Command, 301-619-2738; U.S. Army Garrison, 301-619-2626; and 21st U.S. Signal Brigade, 301-619-6106.
Gas Station Located at 1405 Porter St., its hours of operation are Monday through Friday from 7 a.m. to 7 p.m.; Saturday and Sunday from 10 a.m. to 5 p.m. The gas station can be reached at 301-662-2262.
Health Services Active duty military sick call is provided Monday through Friday and is scheduled by an appointment system. Soldiers requiring a same-day sick call appointment can call the clinic at 301-619-7175 from 7 to 7:30 a.m. to schedule an appointment. Most sick call appointments will be between 7:30 and 8 a.m., but appointments are available later in the morning and in the afternoon as well. When calling in for a “sick call“ appointment, soldiers should select “option 2“ to speak directly with a medic at the nurse’s station. Alternatively, a soldier may walk in to the clinic between 7 and 7:30 a.m. to schedule the appointment. Service members must come in duty uniform with a DD Form 689 (Sick Call Slip), have their ID card, and have an acute medical need. Sick Call Slips must be signed by an E-6 or above. Appointments at the clinic are available to Tricare Prime patients enrolled at the clinic. To schedule or cancel an appointment call 301-619-7175, and select Option #1. To reach other departments at the Clinic call 301-619-7175 and listen to the available options. For general Tricare information like enrollment information and claims assistance, call 1-877-TRICARE (1-877-874-2273). Tricare assistance may also be obtained by visiting the Tricare Service Center at the Clinic which is open from 7:30 a.m. to 4:30 p.m. Please note that when the Barquist Health Care Clinic is closed, the Tricare Service Center will also be closed. The clinic provides primary medical care to Tricare Prime patients to include: family practice, well baby care, immunizations, lab, pharmacy, x-ray services, and well woman care. Barquist also provides occupational health, physical therapy and substance abuse counseling. Additional specialty services are available on a limited basis; such as, behavioral health counseling, travel medicine, dermatology, rehab and routine obstetrical care. Obstetrical care will be partly performed at National Naval Medical Center in Bethesda, Md. A full range of specialty care services is available at National Naval Medical Center and Walter Reed Army Medical Center in Washington, D.C. The Immunization Clinic is open from 8 to 11 a.m. and 1 to 3 p.m. A written order from a healthcare provider is required for immunizations. The clinic does not administer allergy shots. The pharmacy is open from Monday through Friday, 8 a.m. to 4 p.m., to include the lunch hour. Refills should be called in to 1-800-248-6337. Some drugs may not be available as the pharmacy has a limited formulary. Prescriptions are written for one specific person. When filling prescriptions, it is necessary to bring the military identification card for that particular patient. Barquist is closed the third Friday of each month from 1 to 4:30 p.m. for staff training. The clinic conducts a wellness program for TRICARE Prime patients enrolled to its facility. After attending the wellness program, patients are given “The Medicine Cabinet Card,“ which provides patrons the opportunity to get certain over-the-counter medicines from the pharmacy. For more information, or to register for the class, call 301-619-6917. Emergency services are not available at Barquist. If you have an emergency, call 911 or go to the nearest emergency room. Urgent care is available at the immediate care center on Oak Street in Frederick and on South Main Street in Mt. Airy and requires a referral from your primary care manager. Medical care is not available at the clinic after duty hours, weekends, or holidays. However, medical emergency care is available at Frederick Memorial Hospital, located at West 7th Street, approximately one mile from the Fort Detrick Veterans Gate. Emergency care is also available at other hospitals within the area. Tri-Care prime patients, including active duty, must have an authorization to obtain any specialty care from the civilian network, including obstetrical care. For information on referrals for specialty care, call 301-619-3402. Emergency care does not require an authorization. After duty hours patients who need to talk to a health care provider about a non-emergency concern, may call 866-379-3981. You will be connected to the provider who is on-call.
Army Substance Abuse Program
Inspector General The IG’s office reviews complaints and offers assistance to all service members, family members, civilians, Reservists, retirees, and private citizens. Complaint procedures are established to render assistance; report injustices affecting individuals; and eliminate fraud, waste, abuse, or other conditions detrimental to the military’s efficiency or reputation. The IG office is located at 1520 Freedman Dr., Suite 210A. Hours are Monday through Friday from 7 a.m. to 4:30 p.m. For more information call 301-619-2349⁄2995⁄9966.
Internal Review and Audit Compliance The office also serves as the command liaison during audits performed by external audit organizations such as the U.S. Army Audit Agency, the Department of Defense Inspector General, and the U.S. General Accountability Office. The office is located in the Headquarters Building, 810 Schreider Street, Suite 208. Hours are Monday through Friday from 7:45 a.m. to 4:30 p.m. The office can be reached by calling 301-619-7287.
Installation Safety Management Office The numerous programs and actions include inspections and surveys throughout the installation covering a wide range of industrial operations to Family Child Care Provider home inspections. Some of the work-related programs include; hazard communication, respiratory protection, confined space entry, radiation protection, and development and maintenance of an installation abatement log to track identified hazards. The ISMO trains Fort Detrick personnel in supervisor and collateral duty safety, safe child care for providers, motorcycle safety, and accident reporting procedures to name a few. ISMO advise and assist in accident and hazard reporting in addition to analysis through safety committee meetings, group training, and one-on-one sessions conducted upon request. Safety extends beyond the work place and into recreational participation such as bow hunting, swimming, and many other activities located on Fort Detrick. The ISMO is assisting Fort Detrick as the installation works to establish a safety culture built on accountability, commitment, and employee involvement. As a member of the Fort Detrick community, you play a vital role in managing risks. Working together we can establish Fort Detrick as an example of excellence in safety and health.
Laundry Hours of operation are Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 3 p.m. It is closed for lunch Monday though Friday from 1:30 to 2 p.m. For more information, call 301-694-3237.
Legal Assistance The Legal Assistance Office, 301-619-2065 or DSN 343-2065, reviews and drafts legal documents and counsels individuals on a variety of topics, to include estate planning (wills, powers of attorney, and advanced medical directives); land lord-tenant problems; income tax; consumer affairs; family law (divorce, paternity, custody and adoption); and military personnel and administrative issues. However, legal assistance attorneys do not appear in court or provide business advice. Power-of-attorney preparation and notary public services are available on a walk-in basis. To expedite the process, call ahead with the information for the power of attorney. Clients should call 301-619-2065 to make sure a notary is available. Tax assistance is also available for eligible clients from January through April. Call 301-619-0528 to make an appointment. The Claims Office, 301-619-2643 or DSN 343-2643, takes claims for household goods, personal property and privately owned vehicles. No appointment is necessary. Attorneys are not available to represent claimants in these cases. The Fort Meade USA Trial Defense Services office, located in Room 101, Wing A, Building 2257 (Snowden Hall) on Huber Road at Fort Meade, Md., provides attorneys to service members who are facing judicial or nonjudicial proceedings under the Uniformed Code of Military Justice. These attorneys also advise Soldiers pending adverse administrative actions. Call for an appointment at 301-677-9218⁄9822 or DSN 622-9218⁄9822. Handouts of common legal problems are located on our website at www.detrick.army.mil⁄detrick⁄usag⁄sps⁄sja⁄assistance.cfm. Hours of operation are Monday through Friday from 7:30 a.m. to 4:30 p.m., except on Thursdays when Legal Assistance is open from 1 to 4:30 p.m.
Mail⁄Post Locator The Frederick Branch, U.S. Postal Service, serves Fort Detrick. Incoming mail is delivered to the Mail and Distribution Center daily where it is sorted and distributed to the various offices and headquarters on post. Unaccompanied enlisted personnel personal mail is distributed through mailboxes at the barracks. Official mail is dispatched to the U.S. Postal Service at3 p.m. daily. For more information or for locator services, call 301-619-2233.
Occupational Health Occupational Health is located at 1434 Porter St. and is open Monday through Friday, 7:30 a.m. to 4:30 p.m. The telephone number is 301-619-2043.
AAFES Post Exchange The store also stocks convenience food items, small appliances, greeting cards, and a limited selection of civilian clothing. Items not found in the store can be ordered from area post exchanges or through the Exchange catalog. A Best Buy program is available to customers. The store accepts major credit cards and offers check-cashing services to military, retirees, and family members. The Post Exchange Shoppette’s hours of operation are Monday through Friday, 7 a.m.-7 p.m., Saturday and Sunday, 10 a.m.-5 p.m. and is closed on holidays.
Public Affairs Office The Fort Detrick Public Affairs Office maintains a Speakers’ Bureau consisting of local military and civilian speakers. The key products of this program are furthering the understanding of Fort Detrick’s missions and promoting goodwill between Fort Detrick and the local civilian communities. Call 301-619-2018 for more information. The Fort Detrick Standard is the official post newspaper. It is a biweekly civilian-enterprise publication and provides information to all post organizations, as well as announcing local activities, events and entertainment. In addition to staff reports, information is provided by installation organizations and through letters to the editor and commentaries. Other items of interest are encouraged and appreciated. Appropriate articles for publication may be submitted to the editor at any time. Call 301-619-3324⁄2018 for more information.
Recycling The collection trailers are located at the entrance to the Community Support Center at 1520 Freedman Dr., inside the Old Farm Gate, and at the Nallin Farm Pond Pavilions. With the exception of cardboard, recyclable materials are collected from all offices and buildings on post. Please check with your building recycling coordinator to find the collection schedule for your area. All cardboard should be flattened and placed in the easily located cardboard dumpsters — look for the green or tan boxes close to your building that say “Cardboard Only.“ To ensure continued success for the recycling program, the income received from the sale of recyclables supports the recycling operation. For more information on how you can participate, call the Solid Waste Management office at 301-619-2323⁄2551.
School Age Service Program Fees are based on total family income. Two flexible payment programs are available. The SAS Program for children Grades 1-5 offers the following options daily:
Membership fees are $18 annual registration fee per person⁄$40 per family.
Strough Auditorium
Thrift Shop The money collected is returned to the community through donations to scouting organizations, Army Community Services, and other organizations on post. Volunteers are needed to keep the shop operating. The Thrift Shop is open Tuesday, Wednesday, and Friday from 10 a.m. to 3 p.m. Consignments are taken Tuesday, Wednesday, and Friday from 10 a.m. to 3 p.m. and donations are always accepted. A donation bin is located on the side of the building and is available 24-hours-a-day. Call 301-619-2289 for more information.
Travel — Official
Passports This office does not process tourist passports. Tourist passports are handled at your local Post Offices.
Veterinary A food inspection office, located in the commissary, is also provided by Veterinary Services.
Visual Information Services
Youth Development Program A Middle School⁄Teen Center for youth in grades 6-12 gives middle school⁄teens a space to call their own away from younger children. Opportunities available include summer camps, council meetings, sponsorship program, volunteer opportunities, and a Youth Technology Lab. A sports and fitness program is available to youth in grades 1-12. Programs are age appropriate and are offered on a seasonal basis. Individual sports offered are golf, tennis, and Tae Kwon Do. Team sports include baseball, soccer, and basketball. We offer instructional sport programs for ages 2-6, such as Bitty-Basketball, Soccer, and T-ball. Adventure sports, such as canoe trips, rock climbing, hiking, mountain biking, and other high adventure activities, are offered. Seasonal and annual special events scheduled include holiday programs, lock-ins, and fashion and talent shows. To find out more about these programs, stop by the Sky Dome, 949 Sultan Dr., or call 301-619-2901. To register for a Sky Dome membership, contact the Central Enrollment Office at 301-619-7100.
Child and Youth Services Liaison, Education and Outreach Services Programs in CYS are developmental, age appropriate, and are implemented within the Department of Army’s four services areas, baseline programs, Boys and Girl’s Club curriculum, 4-H curriculum, and the six pillars of Character Counts. All CYS programs are Department of Defense Certified. Call 301-619-3247 for more information. Central Enrollment: responsible for CYS membership registration, waiting list information, and child placement verification. Child and Youth Services Liaison Education and Outreach Services (CLEOS): responsible for school liaison and outreach services, parent advisory council, and school partnerships. Child Development Center: responsible for center based childcare for children ages 6 weeks through Kindergarten. Programs include full day care, part day pre-school, hourly care, and kindergarten program. The program in nationally accrediated by the National Education for the Association of Young Children. Family Child Care: responsible for family home based childcare for children ages 6 weeks to 12 years. Programs include full day care, part day pre-school, hourly care, and kindergarten program. School Age Services: responsible for center based care for children in grades 1 through 5. Programs include before school care, after school care, before and after school care, full day care during school closure, and summer day camp. The program is nationally acrediated by the National After School Association. Youth Services: responsible for programmed activities and supervision of youth grades 1 through 12. Programs include middle and teen before school supervision, and after school activities, youth sports, social leisure recreation, open recreation, instructional programs, youth development, special events and summer day camp.
CYS LOCATIONS AND CONTACT INFORMATION
CENTRAL ENROLLMENT
CHILD DEVELOPMENT CENTER
SCHOOL AGE SERVICES (SAS) AND YOUTHSERVICES (YS)
Installation Hotlines The ICE (Interactive Customer Evaluation) is a web-based customer feedback system that allows customers to give direct and immediate feedback to Service Providers about their products and services. The purpose of ICE is to improve internal customer service - an opportunity for you to voice “what you like“ or “what you dislike“ and how you want it changed. ICE provides fresh and fast information flow between installation management and customers. With the click of a mouse, ICE sends a customer's comment, suggestion, compliment, or complaint, to the appropriate Service Provider. To access ICE, all that's needed is an Internet browser. An ICE comment card can be sent from any computer, at any time, and any place. We want to know what's on your mind. By rating our products and services, you can help us maintain the degree of excellence you expect. 1-800-256-7621 CHAPEL SERVICES
Worship Services
Religious Education
Bible Study and Prayer Time Home Bible studies and home marriage builder programs are available. Call for time and place.
Family and Military Focused Stop by anytime at the Chaplain Activities Office at 1776 Ditto Avenue, next to the Child Development Center, or call 301-619-7371.
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