Army Community Service
The Army Community Service Center helps the total Army family by providing services to maintain stability and meet the challenges of military life. Readiness services are available to active-duty and retired service members, their family members, Army civilian employees and reservists on active duty. ACS is on the lower level of Bldg. 17 and is open Monday through Friday from 7:45 a.m. to 4:30 p.m. Phone (202) 782-3412.

Among ACS Readiness Services:

• Information, Referral & Follow-up provides timely, comprehensive information on both military and civilian community resources that help individuals and families meet basic needs and improve their quality of life.
• The Family Advocacy Program promotes effective family functioning by focusing on preventing and treating child, spouse and elder abuse. It provides training, education and public awareness.
• The Exceptional Family Member Program offers information, referral and transition assistance to Soldiers who have one or more family members with special physical, emotional, educational or developmental disabilities or delays.
• The Financial Readiness Program offers a variety of services geared toward teaching soldiers and family members basic, intermediate and advanced financial skills. This program helps soldiers and their families develop spending plans and money management skills. It also provides a workshops and training to assist and educate soldiers and their families.
• The Relocation Readiness Program provides current information, guidance, counseling, education and training during all phases of the relocation process. Services include Walter Reed information packets, on-line information about all military installations, a lending closet, levy and in-processing briefings, and a newcomers’ orientation.
• The Employment Readiness Program provides comprehensive career coaching, job search assistance, skill assessments, and training on how to market yourself and your skills. It also offers workshops, training and guidance in federal, local, state and private employment opportunities.
• The Transition Assistance Program provides information to separating Soldiers and their family members about benefits and entitlements as well as job search assistance. The program is a partnership among Walter Reed, the Department of Labor and the Department of Veterans’ Affairs.
• The Mobilization and Deployment Readiness Program provides support to commanders of Active and Reserve Component forces during pre-deployment, mobilization, deployment, homecoming, stability and support operations.

Other services include Army Family Team Building, Army Family Action Plan, and Installation Volunteer Coordinator. The ACS Volunteer Program encourages individuals to contribute their own unique resources to help the agency carry out its overall mission.

Army Emergency Relief
Army Emergency Relief provides financial assistance for active-duty military members and their dependent family members; retirees and their dependent family members; and U.S. Army Reserve Soldiers and National Guard Soldiers on continuous active duty for more than 30 days and their familymembers.

AER offers assistance during verifiable emergencies for food, rent, loss of funds, essential car repairs, medical or dental expenses, required emergency travel, funeral expenses, utility payments and other household emergencies.

AER also provides undergraduate-level scholarships to children of Soldiers, based on financial need. Further information on scholarship programs is available from AER Headquarters at www.aerhq.org. Army Emergency Relief is in the Army Community Service Center, Building 17 (Guest House), lower level. Open Monday through Friday from 8 a.m. to 4 p.m. Phone (202) 782-4383 or 3415.

American Red Cross
The American Red Cross provides emergency assistance for active-duty service members and their families. This assistance includes a worldwide emergency communications network, counseling, and referral service including emergency financial assistance.

The Red Cross and its volunteers also assist hospital staff, patients and families in many areas of the medical center. Youth programs, health and safety, and disaster relief training are examples of other vital services.

The Red Cross office is on the second floor of Bldg. 2 (main hospital), Room 3E05. Open Monday through Friday from 8 a.m. to 4 p.m. Phone (202) 782-6362. After hours, call toll-free (877) 272-7337. For health- and safety-service classes, call (703) 584-8431

Child and Youth Services
Walter Reed Child & Youth Services provides full-day, part-day, and hourly care in a developmental setting for children from 6 weeks through 12 years old. Children from 6 weeks through 4 years receive care in the Child Development Center, Bldg. 169, at Forest Glen near the post exchange and commissary. Children in first grade through fifth grade receive care at School Age Services, Bldg. 130, in the Glen Haven Housing Area.

For enrollment information phone (202) 782-0565.

Civilian Personnel Advisory Center
The Civilian Personnel Advisory Center is on the second floor of Bldg. 11 (Delano Hall). Applicants and current Federal employees seeking employment with the Army or Walter Reed Army Medical Center should visit the World Wide Web site, www.cpol.army.mil.

For inquiries about personnel matters at Walter Reed, call (202) 782-4660.

Defense Military Pay OfficeNational Capital Region Walter Reed Satellite Office
The Defense Military Pay Office-National Capital Region Walter Reed Satellite Office provides continuous military pay support for Soldiers assigned or attached to Walter Reed, including Operation Iraqi Freedom and Operation Enduring Freedom Soldiers, their families, and non-medical attendees.

The office supports the Walter Reed installation through in- and outprocessing, permanent change of station travel, pay inquires, transition and retirement, casual payments to OIF and OEF soldiers, invitational travel order payments to family members, and temporary duty support to medical patients and non-medical attendants.

The Finance Office is in Bldg. 11 (Delano Hall), Room G-94. Phone (202) 782-7285 or DSN 662-7285.

Equal Employment Opportunity Office
The Equal Employment Opportunity Office ensures equal employment opportunity for all civilian employees and applicants for employment; identifies discrimination in employment based on race, color, religion, national origin, sex, age, or physical or mental handicap; and corrects the effects of past discrimination and achieves the goal of a representative workforce through affirmative action.

Branches of the EEO office include the Complaints Processing Program, Alternative Dispute Resolution Office, Special Emphasis Programs, and training in both alternative-dispute resolution and equal employment opportunity for supervisors and employees.

The EEO office is on the second floor of Bldg. 1 (old hospital) in Room B-220. Phone (202) 782-3343.

Equal Opportunity Office
The Equal Opportunity program formulates, directs, and sustains a comprehensive effort to maximize human potential to ensure fair treatment for military personnel, family members, and Army civilians without regard to race, color, gender, religion or national origin, and to provide an environment free of unlawful discrimination and offensive behavior.

The Equal Opportunity Office is in Bldg. 1 (old hospital), Room A-224. Phone (202) 782-7381 or 5080.

Family Assistance Center
Please see listing under ‘‘Medical Family Assistance Center,” below.

Inspector General
The Inspector General’s Office serves the North Atlantic Regional Medical Command, the Walter Reed Health Care System, and the Walter Reed installation, except the Walter Reed Army Institute for Research, which receives support from the Fort Detrick inspector general. The IG provides area support to commanders, civilians, Soldiers, and families by providing or conducting:

• Assistance to clarify misinformation and correct improper procedures. Complainants should use their chain of command or other appropriate agencies before contacting the IG.
• Inspections requested by a commander to identify systemic issues, root causes, and to recommend corrective actions. The NARMC IG office assists the NARMC chief of staff in implementing the NARMC Organizational Inspection Program for the commanding general.
• Inquiries and investigations into alleged fraud, waste, abuse of authority, reprisal, violation of regulations, and other matters that cannot be otherwise resolved by the complainant.
• Teaching and training – the preferred way of passing lessons learned from the IG functions to others. The IG staff is available for professional development classes.

No appointment is necessary during regular office hours, Monday through Friday from 7:45 a.m. to 4:15 p.m. Call (202) 782-3529 for more information. The IG office is on the first floor of Bldg. 1, (old hospital) Room E-102, next to the Pentagon Federal Credit Union.

Legal Services
The Office of the Center Judge Advocate provides legal advice and services to the commander and staff of Walter Reed Army Medical Center and all subordinate, assigned, attached, or tenant organizations. Specific areas of legal responsibility include military justice, administrative law, medical and other claims, health law, environmental law, acquisition law, legal assistance, labor law and Soldier representation at the Physical Evaluation Board. Open Monday through Friday from 7:45 a.m. to 4:30 p.m. Phone (202) 782-5810.

Claims: For information or assistance with household claims, call the Claims Office at (202) 782-1683 or 1684, or visit Bldg. 1, Room D-201. Open Monday through Friday from 8 a.m. to 4 p.m.

Legal Assistance: Powers of attorney and notarizations are available without an appointment in Bldg. 1, Room D-201. Open Monday through Friday from 8 a.m. to 4 p.m.

For help with legal problems such as domestic relations, leases, taxation, residency, or will preparation, call the Legal Assistance Office at (202) 781-1550 for an appointment or referral.

Center Judge Advocate staff members make ward visits to immobile patients who need emergency wills or powers of attorney. Information and forms for living wills and durable power of attorney for health care are available from ward nurses or the Admissions Office.

Soldier’s Legal Counsel: They advise and represent Soldiers who request a formal review of the results of their informal Physical Evaluation Board. Phone (202) 782-1677.

Medical Family Assistance Center
The Medical Family Assistance Center, or MEDFAC, provides compassionate, coordinated services to patients, family and extended family members, concentrating on those affected by missions that support the Global War on Terrorism. The staff offers comprehensive information and referral services; helps arrange lodging and transportation, provides access to information about eligibility for invitational travel orders, and can make referrals for financial assistance.

The MEDFAC is in Bldg. 2 (main hospital), Room 3E01. Open Monday through Friday from 7 a.m. to 7 p.m.; Saturday, Sunday and holidays from 9 a.m. to 4 p.m. Phone (202) 782-2071 or toll free (866) 564-1310; fax (202) 782-5076.

Military Personnel Division
The Military Personnel Division is on the lower level and first floor of Bldg. 11 (Delano Hall). It provides installation-level personnel services to more than 4,000 service members assigned to Walter Reed Army Medical Center, the Armed Forces Institute of Pathology, Walter Reed Army Institute of Research and several other tenant units in the Washington, D.C. area.

There are five branches in the MPD: Strength Management, Personnel Service and Operations, Personnel Processing and Personnel Automation. They provide Soldier support in such areas as reclassifications, assignments, promotions, in- and out-processing, transitioning from the Army, evaluations, orders, military personnel records management, awards, identification cards and Defense Enrollment Eligibility Reporting Services (DEERS) processing.

Call (202) 782-4812 or 4862 Monday through Friday from 8 a.m. to 4 p.m. (closed Wednesday afternoon), or fax your request to (202) 782-6384.

Patient Representative Office
The Patient Representative Office is the liaison between patients, their families, and the medical center staff. Its primary goal is to work out problems and concerns at the lowest possible level while protecting the rights of patients and maintaining their privacy and dignity. The office is also a source of information for patients and their family members.

Through the Patient Representative Office, patients and family members can voice concerns and exchange ideas and opinions. It also gives patients and family members the opportunity to compliment the staff and offer suggestions. The office is in Bldg. 2 (main hospital), Room 3B01. Open Monday through Friday from 7:45 a.m. to 4:30 p.m. Phone (202) 782-6866.

Public Affairs Office
The Public Affairs Office advises the commander and staff on all aspects of public and command information and community relations at Walter Reed. The office is in Bldg. 1 (old hospital), Room C-110; phone (202) 782-7177.

The Public Affairs Office is the sole Walter Reed activity responsible for distributing internal and external information about the medical center. The PAO is the official spokesperson for the center and its command-affiliated units.

The Stripe, Walter Reed’s newspaper, is published every Friday except during the Christmas and New Year’s holidays. The deadline for submitting news items, photographs and announcements of interest to staff and patients is noon on Monday before the Friday of publication. For more information, call the Stripe office at (202) 782-7420.

The community relations officer conducts tours of the hospital for distinguished visitors, serves on community groups and meets with local leaders regularly to help in community problem solving.

Reenlistment
The North Atlantic Regional Medical Command senior career counselor is in Bldg. 1 (old hospital), Room 106-C. Names of reenlistment NCOs and officers for individual units are posted on company bulletin boards. For more information, call the career counselor at (202) 782-8474.

Travel
Carlson Wagonlit Travel is in Bldg. 11 (Delano Hall), Room 1-97, as part of the Transportation Division offices.

Carlson provides a full range of schedules, reservations and ticketing for worldwide travel, plus car rental services and hotel reservations for official and emergency leave travel only. Phone (202) 882-0303.